Refund and Returns Policy

Refund and Returns Policy reflects our vision of customer satisfaction is at the heart of everything we do. We take pride in supplying high-quality products through the Health Equipment Division as well as our Seatbelt Division which has been supplying the market since the 1950’s

We stand behind the quality of every product we manufacture and supply. Should you experience an issue with your purchase, receive a faulty item, or find that a product does not meet your expectations, our Refund & Returns Policy outlines your rights and the steps we take to ensure a fair, transparent, and efficient resolution.

Returns

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase, invoice, or order confirmation must be provided.

• The item must not be a custom-made, special-order, or personalized product. For hygiene and safety reasons, we cannot accept returns on:

• Opened or used healthcare products.

• Patient restraint products that have been removed from sealed packaging.

• Disposable medical products.

• Custom-manufactured items.

• Clearance or discontinued products unless faulty. Faulty or Damaged Items If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. Please provide:

• Your order number.

• A description of the issue.

• Photographs showing the damage or fault. We will assess the issue and arrange a replacement, repair, or refund where appropriate. Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly. Any original shipping charges are non-refundable. Refunds Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be processed to the original payment method within 5-10 business days. Refund amounts may exclude:

• Original shipping charges. • Return freight costs.

• Any restocking fee applicable to special-order items. Exchanges We will gladly exchange products where:

• The incorrect item was supplied.

• The product is faulty or damaged.

• Customers may be responsible for any difference in pricing and associated shipping costs. Return Shipping Unless the return is due to a fault or our error:

• Customers are responsible for return freight costs.

• We recommend using a tracked shipping service.

• We cannot guarantee receipt of returned items without tracking. Non-Returnable Products The following products cannot be returned unless faulty:

• Customized or made-to-order products.

• Opened medical or hygiene-related items.

• Disposable healthcare products.

• Products that have been used, altered, or damaged after delivery. Australian Consumer Law Nothing in this policy excludes, limits, or modifies any rights you may have under the Australian Consumer Law (ACL). If a product has a major failure, you are entitled to a replacement, repair, or refund as provided by law.

Contact Us For return requests or refund enquiries, please contact us: Hemco Industries

Email: www.hemco.com.au

Phone: 1300 065 057

Website: https://hemco.com.au/

Please do not return products without first contacting our customer service team for return instructions and authorization.